Constant Ping spikes even with LAN connection

[adrien_dimitri]

I recently moved in to this student apartment and purchased a contract with Vodafone (more information below) but since installation, there is a constant instability in my ping. It's barely possible to play games and I am very worried about my future online interviews this week. I checked the DOCSIS and saw that the OFDMA was a FAILURE (even if I don't know if that is relevant information).

Can anybody please help me?

• In welchem Bundesland wohnst Du? Bayern 85049
  
• Welchen Vertrag hast Du? Red Internet & Phone 100 Cable
• Welches Modem/ Router nutzt Du? Vodafone CGA6444VF
  
• Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät? Leih-Gerät
• Welcher Fehler tritt auf? (Geschwindigkeit zu gering; Packetloss) Schicke dazu auch Screenshots von Speedtests (mit Datum und Uhrzeit) und Tracerts/ Pingplotter-Messungen bei Packetloss oder Ping-Problemen. Stelle beim Pingplotter 2,5 Sekunden beim Intervall ein und nutze betroffene Dienste als Ziel.
  
• Wie ist Dein Endgerät mit dem Modem verbunden? LAN
• Welchen Browser verwendest Du normalerweise? Vivaldi
  
• Welches Betriebssystem hast Du auf Deinem Rechner? Windows
  
• Beginn und Zeitraum der Störung. seit ich es installiert habe

speedtest

[Claudia]

Hello adrien_dimitri,

did you do the Pingplotter with an ethernet connection? Does the problem only occur in the evening or during the day as well? Please send me a PM with your customer number, the name and birth date of the contract owner and the full address. Reply here in this thread after you sent the PM.

Kind regards,

Claudia

[adrien_dimitri]

I just sent the PM! 🙂

[Moni_GK]

Hello adrien_dimitri,

the levels especially in the upstream are not quite ok.

A technician has to visit you.

Do you agree?

Then I only need the answers to three questions.

1. under which phone number can the technician reach you?

2. it is important that the technician has access to the house system. Can you ensure this?

3. did people in your household experience symptoms in the last 14 days that could be related to Covid-19?

The service is also free of charge for you. Only if the technician does not find anyone at the agreed time, the fault is in your own wiring between router and antenna socket or in your own devices or if he cannot gain access, we will charge 99,50 € for the service.

Greetings Moni