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Intermittent DSL connection drops during the day (multiple times & back to back)
bdd
Digitalisierer
Digitalisierer

Hi,

 

I am a RED Internet 100 DSL subscriber. During the day I experience multiple back-to-back DSL drops that basically disrupt my work and this situation happens frequently. 

 

Here is what I did until now to remediate the issue

1. DSL Line settings change in favor of maximum stability, It didn't actually help, and of course, I lost my down/up speed. 

2. Logs extracted from the router to see what is really happening which reveals what is going on. 

 

During the day multiple times, I see the following recurring error logs

dsl not responding (no DSL synchronization) 
no automatic configuration or updates by the service provider possible for this device: Server responds with HTTP Status code 503.
ipv6 internet connection: Cound not retrieve AFTR from your internet provider. Reason 7 (got no AFTR)

It is clearly a problem with Vodafone as it hit 503s and can not find configuration for my DSL hence I lose my internet all the time. 

 

Please take a look at it and try to fix the issue. I can provide my customer number via DM.

 

Thanks

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4 Antworten 4
Michi
Moderatorin

Hi @bdd ,

 

You are welcome to do a preliminary check via https://vod.af/Netz_Diagnose.

You can then request a callback and the colleagues will take a closer look at the connection. This is the fastest way. Alternatively, you can also ring through yourself. Our phone number is 0800 172 1212.

 

BR Michi



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Marco996
Daten-Fan

I have done this, requested a call and get told I have already been called and need to call in. Then I just stay on the phone and never get through. And no one has ever called me so I don't know how I could have recieved a call before 

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bdd
Digitalisierer
Digitalisierer

I don't think a preliminary check would help the situation and I never got proper support over the phone so please reach out to me so that I can share my customer number and other things for them to check the line. 

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Michi
Moderatorin

Hi @bdd ,

 

since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

https://forum.vodafone.de/t5/Willkommen-in-der-Community/%C3%84nderungen-in-der-Vodafone-Community/t...

 

BR Michi



Netz-Assistent How To Hilfe !

Bewertet hilfreiche Beiträge mit Likes und Sternen!
Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
#bleibtgesund

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