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DSL Instalation
Catalina81
Daten-Fan
Daten-Fan

Hello,

Am sorry for the english language but I'm get frustrated.I signed a contract for dsl on 5th October , after problems after problems I finally got an appointment for an technician on the 8th December(today) and 23rd December( I don't know why I got 2 letters)and obviously he did not show up today. How will I be sure he will come on 23rd?
I really don't want to be without internet during holidays. It's already been over 2 months of no progress.If anybody can help at least speed up the process or move the appointment to a closer date will be great.

Kind regards.

2 Antworten 2
reneromann
SuperUser
SuperUser

Nobody is able to speed up the process...

Nobody can speed up the process. But the canceled or not appearing technician can be reprimanted by the Bundesnetzagentur (german authority for communication). 

When you want a tip: Cancel the contract (the cancellation period first starts on the day when your telefon connection is provided/ provisionised).