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Since the service started (April) I am facing problems with the internet connection disruptions. I made a topic in the past, but I can't find it anymore.
The speed is ok, but the connection often goes down and usually takes from 3 to 7 minutes to reconnect. And the problem seems to become even more often.
Yesterday, after I got home from work, I got 4 disruptions between 17 and 22h.
Today, doing home office, I already got 3 disruptions in the last hour.
As an information:
Modem is FritzBox 7530 BO
My landlord lives on the floor below and he also has DSL, but with another company. His internet doesn't go down as mine does.
A coworker said that for DSL it is common to have a reconnection once a day, but in my case there must be something wrong.
It's really annoying that the connection doesn't work well. :-(. Please excuse me.
What have you already done?
Have you gone through the checklist? http://www.vod.af/DSLCheck
Have you already reported a fault? http://www.vod.af/Netz-Assistent-DSL
Has a fault ticket been recorded?
I already did everything I could.
On the modem side, I already did a factory reset, but the problem still persists.
On my equipment side, I already tried using WiFi and cable.
Today I already got two disconnections at 7:11 and 7:44. Both of them, as soon as it happened, I connected to my landlord internet to check if their internet was down as well, but it wasn't.
My internet goes down, their doesn't.
I don't know how to report a fault. At the end of the DSL Net Assistent it asks my number for a callback, but I am not proficient enough to speak in German on the phone.