Störung der Kabel-Internet-Dienste 10319

[dpatel]

• In which state do you live? Please also send the zip code
  
  • Dolgensee Str. 9E, 10319 Berlin
• Which contract do you have? (eg internet + telephone 100)  
  • Internet + phone 100
• Which modem / router do you use? (eg Hitron)   
  
  • Vodafone station
• Do you use a loaner device from us or do you have your own device ?   
  • Loan device
• What is the error ? You can also send screenshots of speed tests (with date and time) and tracerts / ping plotter measurements in the event of packet loss or ping problems  
  
  • The internet stops working every 30 minutes and requires the router to be restarted
• How is your terminal connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )  
  • WIRELESS INTERNET ACCESS
• Which browser do you usually use? (eg Firefox)  
  
  • Chrome
• Which operating system do you have on your computer? (eg Windows)  
  
  • macOS
• Start and period of the disturbance  (eg since the beginning of April; only in the evening)   
  • every 30 minutes for the last 3 days
• Upload a screenshot of the signal values . You can find this in the user interface of your cable router via  192.168.0.1 or via 192.168.178.1 on the Fritzbox.     
• Which measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?  
  • Hotline created ticket with errors in the entire area and closed ticket. Problems are still not fixed.

[dpatel]

• In which state do you live? Please also send the zip code
  
  • Dolgensee Str. 9E, 10319 Berlin
• Which contract do you have? (eg internet + telephone 100)  
  • Internet + phone 100
• Which modem / router do you use? (eg Hitron)   
  
  • Vodafone station
• Do you use a loaner device from us or do you have your own device ?   
  • Loan device
• What is the error ? You can also send screenshots of speed tests (with date and time) and tracerts / ping plotter measurements in the event of packet loss or ping problems  
  
  • The internet stops working every 30 minutes and requires the router to be restarted
• How is your terminal connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )  
  • WIRELESS INTERNET ACCESS
• Which browser do you usually use? (eg Firefox)  
  
  • Chrome
• Which operating system do you have on your computer? (eg Windows)  
  
  • macOS
• Start and period of the disturbance  (eg since the beginning of April; only in the evening)   
  • every 30 minutes for the last 3 days
• Upload a screenshot of the signal values . You can find this in the user interface of your cable router via  192.168.0.1 or via 192.168.178.1 on the Fritzbox.     
• Which measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?  
  • Hotline created ticket with errors in the entire area and closed ticket. Problems are still not fixed.

[Martin59]

Hello dpatel,

please send me the name of the contract holder, date of birth, full address and customer number via PN .

Leave a short info here afterwards and I'll be happy to take a look.

Best regards, Mart