TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 29.10.2020 21:18
Hi!
I've signed my contract on October 12 and received a package with router via DHL. My address vas listed as viable for easy installation so I was supposed to just plug it in and follow provided instructions. After I've found out that I cannot set it up myself and I need a technician help, I've mailed a support ticket.
While I was available 24H each day I still had to call all participant service companies myself to obtain a termin for a technician visit.
My connection issue was fixed on October 27, so I had no internet for 15 days after signing a contract and I want that outage to be accounted: either substracted from my bill for this month or applied as a discount for next months.
Best regards,
Dmitrii
Gelöst! Gehe zu Lösung.
am 29.10.2020 22:42
Usually your contract starts by the initial connection of your cable modem -or- at max 14 days from the day it was initially enabled for activation. But you may check your first invoice for the day that it says as starting day - in case this is different from the activation date itself, feel free to come back here.
am 29.10.2020 22:42
Usually your contract starts by the initial connection of your cable modem -or- at max 14 days from the day it was initially enabled for activation. But you may check your first invoice for the day that it says as starting day - in case this is different from the activation date itself, feel free to come back here.
am 29.10.2020 23:05
Great, thank you for the explanation!
I'll check the invoice when I receive it.
Best regards,
Dmitrii