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Behoben: Delligsen, Gronau, Alfeld, Elze: Ausfall Telefonie und Daten über Mobilfunk
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 18.05.2022 19:15 - zuletzt bearbeitet am 18.05.2022 19:18 von Stephan
Hello,
My initial installation of Internet connection was not successful. I tried everything in the troubleshooting guide.
Account number: xxx
Date of birth: 08/05/1984
I cannot speak or understand German so I was not able to communicate with the customer service too.
please help!! More details below.
I cannot speak or understand German so I was not able to communicate with the customer service too.
please help!!
EDIT: customer number deleted
am 19.05.2022 08:18
Hello PavanK,
welcome to the community 🙂
Too bad that the self-installation did not work. Apparently there is no signal at the antenna socket. Do you have only this socket in your living room or also in other rooms? If none of the sockets are working, we can call in a technician.
The technician needs access to the house distribution system and information on whether there are currently people in quarantine in the household. The fault clearance of our components up to the modem is free of charge. Please have a look at the information about the service fee beforehand.
We will gladly take a look at your connection and the problem. Please send us the customer number, name incl. address and date of birth of the contract holder via private message.
Regards Fred