I connected my modem but there is no internet connection since 2 days

[husnukirci]

Dear Concern,

I signed for cable internet and TV. I received my modem and connected it but there is no internet connection since 2 days. What should I do next?

Thanks for your help in advance,

[ERFD]

Hello husnukirci,

has the modem at the port ever worked? What kind of antenna socket do you have in your apartment? Does television work at the antenna socket?

Best regards Fred