TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 25.01.2020 17:27
Hi, we have DSL 16 contract about 2 month, in the beginning internet was working, but speed was too slow (around 3Mb/s). Since the Last week internet stop working at all. We called tech support 5 times, rebooted the router, reset to the factory settings, but nothing helped. We have router fritzbox 7430 (we bought it new by our own). My question is how we can cancel contract because we still paying for the service which we are not receiving at all?
am 26.01.2020 13:12
Hi Artem33,
welcome to the Vodafone Community!
Has a technical ticket been opened? Which info did you receive? Is there a regional outage or has a technician checked your connection at your place?
You can send a private message to me I will check the status of the ticket then. I need your name, customer number and mobile phone number.
Regards,
Jens