TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 15.01.2021 14:11
I need help in English please, no DSL and my wife and I use it to work! I am a customer since June of 2020.
Around 10:50 AM on 1/14 while my wife and I were working, the DSL stopped working. After waiting some time i went through all of the tutorials to reconnect. Powered router off over 3 minutes, waited 15 minutes, checked all connections. It is 1/15 and there is still no connection.
I can connect to the router, there are no problems there, the DSL is flashing, the router is not receiving. All the phone numbers are in German and unfortunately, I can't speak German. I need a tech please, thank you!
Should I give my phone number here? Please please please, we need help!
am 19.01.2021 16:20
Hi Jeremy39,
I'm sorry that you can not use your DSL connection.
I will check the line and open a technical ticket.
Please send me a private message with your name, customer number and mobile phone number.
Please tell me which modem you are using and which LED is blinking in which colour.
Regards,
Jens