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Hotspot ticket does not work
KaterynaS
Daten-Fan
Daten-Fan

Hello,

I bought a week ticket for Vodafone Hotspot yesterday, and it worked fine. At night I turned off my computer, and today, when I connect to the Hotspot, it does not work anymore - when I am trying to connect, it only shows me the page where I can log in or buy a new ticket, but there is no connection beyond this webpage. 

 

What should I do? Or can my ticket be refunded then? 

Thank you

3 Antworten 3
Tobias
Ex-Moderator:in
Ex-Moderator:in

Hi @KaterynaS,

 

where are you from actually? There should be a telephone number on the ticket you bought, these colleagues could support that case probably better - did you call them or take any other actions? 🙂

 

Regards

 

Tobias

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I am in Germany, but there is no phone number I can find on the ticket to call

 

ticket.jpg

Moni_GK
Administrator:in
Administrator:in

Hello KaterynaS,

HotSpot tickets are handled by us via a special hotline. This is:

0631 352 24 93

Please call there. The colleagues can help you.

Greetings Moni

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