My new contract does not work

[kate27]

Dear Vodafone,

I recently registered for a new contract. I have received the router, connect it with my existing cable and activated my account. However, the red light in my router keeps blinking and there is no internet yet. I have tried to contact the hotline but since I am not a German speaker, it is not possible to get the support yet.

Could you please help me?

Thank you in advance!

Kate.

[BerndD]

Hey Kate, please excuse the late response.

This is a customer-help-customer forum. In order to be able to check your request, your customer data is required. Unfortunately that is not possible here.

If the hotline cannot help, please use the service on Facebook or Twitter 

Kind regards

Bernd