Betreff: sim card activation

[iholod00]

I have ported my number from another provider and recive a new vodafone card. Hovewer I can not register it in any proposed way. I can not login into the app, I can not do it online and the online assistant is simply useless, constantly endiding the chat.

[Mav1976]

Hi @iholod00,

Did you ordered online a CallYa prepaid card with transferring your mobile phone number? 

When ends the contract with your old provider?

[iholod00]

It was a prepaid contract.

[Mav1976]

And when ends your contract with your old provider?

[iholod00]

I am not sure there is an end date, since it is prepaid.