Porting my number from LidlConnect to Vodafone

[niemawifi]

Hi, I ordered a sim card for Callya prepaid offers. During my order, I selected to port my number to vodafone and video chat as the identification method. I have a callya number at vodafone already but the system said that I am not vodafone customer.

I tried to finish the identification, but it turns out that I could not use video call for identification, the agent said that he could not find my country in the list. Can I skip the identification, as I have been a Vodafone user since August last year. Or is it possible to change the identification method? Because I'd like to confirm my identify at the post office instead.
And I haven't received the new sim card.

Thx

[R4mona]

Hi @niemawifi,

Thank you very much for your message. 😊

We will of course not leave you alone with your request. As we need some personal information from you, please get in touch here. Together we will then get an overview for you and discuss everything else with you.

Kind regards
R4mona