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I requested through Check24.de to port my CallYa prepaid number from Vodafone to Telekon and received an SMS from Vodafone on 03.11.22 to send Dokument 233. I posted the form on 08.11.22 and since then there has been no response or confirmation from Vodafone regarding my request. Where should I follow up on my request?
Thank you in advance for your help 🙂
I sent the 233 document by post but did not receive confirmation.
I also tried using SMS service with +49 172 2000229, but it asks me about Kunden-Kenwort which I do not know. I checked my simcard package and there is also no information regarding the Kunden-Kenwort. Do you have any suggestions?
When you don't know your customer password (Kundenkennwort), then you can ask for a new one.
It takes only 2-3 days and you should get an SMS.