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Change to new SIM card with old number. Where is Postident- Coupon?
caoli66
Daten-Fan
Daten-Fan

Hello,
I want to change my Mobilecom Prepaid SIM card to a Vodafone Prepaid SIM card. I want to use it with my old phone number.

I ordered a SIM card through the Vodafone website. I chose my identification method, "Online video chat"
Then, I had a  Postident video chat. They said, "You need to go to the Post office and show the "Postident-Coupon with the QR cord. It should be in the Email Vodafone sent, and you can get it through the Link in the email."

But I can't find the Link and Postident- Coupon in the Email Vodafone sent...
Do you know where I can get it?

Or, do you know how can I cancel my order for a Vodafone SIM card? Then I can order it again and choose my identification method, "at a post office"

I lost my phone and I can't speak German... So I want to find the solution online. 
Please let me know if you know the solution.
Thank you so much!

2 Antworten 2
Ufo36
Moderator:in
Moderator:in

Hello @caoli66 ,

 

you have the option of writing a DM to the service on Twitter or Facebook. Then you will surely be helped.

 

best regards Ufo36

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