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Can't activate prepaid SIM (password problem)
AndreiSun
Daten-Fan

Hi everyone! Bought a prepaid sim at the supermarket but now cant activate it! When I start creating the password this error pops up: Upper case letters, lower case letters, numbers/special characters and at least 8 characters. Already tried a lot of password variations but none work.

 

Screenshot 2022-10-04 at 23.51.15.png

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3 Antworten 3
Mav1976
SuperUser

Hi @AndreiSun

 

Can you try only letters and numbers without special characters?

 

I think that is the customer password and not the internet password.

The customer password you only need then you get in contact to the customer service to verify yourself as the owner of the mobile phone number. 

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AndreiSun
Daten-Fan

The same problem 

Screenshot 2022-10-05 at 09.11.14.png

Screenshot 2022-10-05 at 09.14.07.png

Screenshot 2022-10-05 at 09.14.53.png

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doreen-123
Moderatorin

AndreiSun,

 

please register via this link: https://www.vodafone.de/sim-aktivieren

This only works with these browsers: Chrome, Firefox and Opera.

Please try a lowercase word, you can change it at any time after registration.

 

Kind regards,

Doreen-123

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