Callya S Vorteil prepaid + GigaKombi 1 GB

[jonoave25]

Hallo,

Tut mir leid, mein Deutsch ist nicht guit. Ich hoffe Englische ist ok.

I am a Vodafone customer with an Internet Kabel contract. Last month I just got activated a Callya S prepaid.

Yesterday I received an email about this GigaKombi promotion for CallYa prepaid.
https://www.vodafone.de/freikarten/gigakombi-callya/

So I called the Mobilfunk helpline:  0800 1721212

He has no idea about this new promo, which previously is only for CallYa Tariff

He gave me a number to call the Kabel hotline.

I called the Kabel hotline. He also was not aware of this promo.

So I told him and he checked his notes, which says to activate this promo through the app.

I opened my Vodafone app, I do not see any option to activate this.

He gave me another number to call for Mobilfunk suppot.

I called another number. She was less patient, and again don't know about this promo.

She just told me to call another support or go to a Vodafone shop.

So I've already wasted 30 minutes calling 3 numbrs without any results.

Is there anyone that can help me?

Vielen dank.

[Sandra-K · Accepted solution]

Hello,

I am very sorry that you have not received any help with the GigaKombi.

You are right, of course.

You can also use the GigaKombi with a CallYa card and a cable connection.

I will be happy to check whether the requirements for your contracts are met.

Please send me the following information by PN:

- Your CallYa number

- Your customer password for the CallYa number

- Your cable customer number

- Your first and last name

- Your complete address

- Your date of birth

Please give me a callback number and tell me when I can reach you.

I will then get in touch with you.

Many greetings,

Sandra