CallYa Comfort is not issued to my balance.

[OguzDE]

Hello, 

I applied for CallYa Comfort but the SEPA transfer took 2 days and the balance is not issued to my account. 

Now, I don't have balance, and can't reach any English-speaking customer service. 

What should I do?

Will I get a refund? Will Vodofone keep charging me every month? Will I ever have this money in my account?

[Grautvornix]

Hello @OquzDE,

We need to look at this in detail. What happened to your number. The question cannot be answered directly in the forum.

Please contact us via one of the following channels:

Facebook service page at:  www.facebook.com/vodafoneDEservice    

Twitter service page at:  www.vod.af/vfservice    

Or via WhatsApp chat at 0172 2000 229.

Best Regards

Grautvornix