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Re: Why am I still getting billed???
KevKilp
Netzwerkforscher

Hello

I have already terminated my contract with Vodafone and I moved out of Germany last February but Vodafone has kept on charging me. I know that I have to keep paying for the services for 3 months after the contract termination but that should have ended last month. Last week I got charged 64.96 euros and just today another 43 euros... It says in the description there that I can find the Rechnung online on my Meinkabel account but there's literally nothing there when I checked. Furthermore, I can't even see anything under my contracts... I can only see the Kündigung that I finalized in February. Why is this happening? I even personally checked with Vodafone customer service if all my contracts will end and they told me yes. Was that a lie then?

How can this be solved? I do not want to keep paying for services that I'm not even able to use. I'm paying more than 100 euros every month at the moment and it's very disappointing.

Thank you and looking forward to your reply.

All the best,

Kevin

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2 Antworten 2
Sandra-K
Moderatorin

Hello,

 

I'd like to take a look at your mobile phone contract.

 

Please send me a PN  with your Vodafone number and your customer password.

 

Many greetings,

Sandra

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KevKilp
Netzwerkforscher

Hello Sandra!

Thank you for your response.

I have sent you a private message with the details.

Hope to hear from you soon!

All the best,

Kevin

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