Hello,
I am sure that I am writing nothing new here. I have read a slew of articles from countless others with insane inssues regarding the cancelation process with vodafone. It is an absolutely horrific cyclical nightmare. Where do I even begin?
First off, there is no way to rate this company on Google Reviews which, I'm sure in a world first, would be negative stars.
I have called this company countless times and I have spoken with representatives in store who give me conflicting information with every second call. I have been told that it is absolutely no problem to cancel my cellular contract with vodafone if I decide to leave the country and deregister. This has been proven time and time again to be "misinformation" as half of the operators tell me.
As far as I know, willingly giving false imformation is misrepresenting a contract an its information. A consumer should not have to wallow through dozens of pages of contracts to find out that the salesperson has been accidentally misinformed (lying is a more appropriate term but I digress).
To the problem:
I was heading to Australia and was told that I could cancel without issue as long as I deregister and send proof. I did not deregister because I decided to come home after three months. Shortly after I moved to Dubai and deregistered and the problems began. I was told I misworded my cancellation and that I have to stay stop immediately not that I want to cancel. Silly me for imaging that cancelling the contract didn't mean immediately but rather when you feel like you've taken enough from me. So, with great delay, annoyance, and having to ask my sister to do all the work for me, we sent another letter with a copy of the deregistration. Then:
Nothing.
No reply, no call, no e-mail, no follow up. Only after several calls and confliciting responses I finally got a response! To my most recent e-mail inquiry about the letter including deregistration? Of course, you guessed it: no. They have finally responded to my initially "incorrectly worded" written and signed letter. So now I would have to send it again. I called, again, to speak with an operator who was not only unhelpful but extremely rude.
Did you know that there are no bosses, supervisors, or owners at vodafone? Apparently there is the only operator I called who said that these positions do not exist. Are you telling me that there is a completely independant fully shared business model operating in Germany that doesn't exist anywhere else? I cannot even begin to imagine how this company functions without somoene that actually owns it! This leads in to such complex business meetings of thousands of workers to make decisions? I cannot fathom so I will skip this idea altogether.
Back to the problem. Once again, the operator said that the other operators (see 50%) have been misinformed as to how the foundation of the cellular package contract even functions. He then said that he could not be of help any longer and he would now be hanging up and hung up. So far this has been the only factual statement that has been followed up on. He said it and then he did it. Kudos.
I am now awaiting until 3 months before the contract ends so I can confirm, again, that I will have my contract discontinued because I am afraid that they will state that although they approved the cancellation they cannot follow through with it because it fell outside of the three month guideline.
How is it possible that this contract has not been rectified to help the thousands of people being disparaged by this contract? Countless threads where the moderator replies to the original poster but refuses to address the main issue: Why can't I cancel the contract if the operators "misinformed" me about the basis for why i continued the contract? They will reply addressing parts of the issues and then say "contact me privately" but not one of the five threads I have read had ended with any positive response from the original poster that the problem has been resolved.
If anyone could please direct me in any direction where I can negatively review this company on any platform or site I will gladly write a review about my less than excellent customer experience.
Kind regards,
Dunnior
