@Grzegorz2018
@Grzegorz2018 schrieb:
@Su and her colleagues rarely speak in threads from what I can see. This is not the correct approach, because for an efficient person, dealing with these matters takes half an hour of checking, writing what and how it would be after the subject.
This is a moderated "customers help customers" forum. I have already answered how you can easily cancel the new contract. Is this problem solved?. I also wrote you something about the delivery time of the iPhone.
It is not effective to switch between the contact channels. @Su asked you here whether you would like to clarify your request via the hotline, WhatsApp etc. or here in the community and here whether she understood you correctly.
So that she or somebody else can help, you should answer questions. I cannot see any concrete answer to her questions or full feedback on what I am writing to you.
That's the problem.
You only partially respond answers. So it is difficult to help you.
@Grzegorz2018 schrieb:
Since we are talking about week 48 it is at the end of November. The date of ordering was October 23, not week 48. Otherwise, I would not order it at the moment. In a word, the phone could be ordered in advance a week earlier and so I did, and yet I would have to wait now like people who order after 23. Where is the point and logic of pre-sale if I would receive the goods like people who buy now?
You pre-ordered your Iphone 12 Pro on October 16, 2020. As already written above, a pre-order does not mean that you will receive it on the day of publication (23.10.). As you can see on the linked thread, the estimated delivery date for all customers, who ordered the model 128GB Gold on October 16, 2020 is calendar week 48. Customers who have ordered 1 week later or today for example will receive the Iphone later according to the order sequence.
