Terminate Contract

[Anuree]

Hello,

I left Germany in June 2018 and submitted the request via Vodafone website to terminate my mobile phone contract but I have never heard back from Vodafone and still being charged every month.

Please let me know what do I need to do to have the contract canceled.

Thank you 

Anuree Bennett

[Der Ritter]

As opposed to fixed network contracts, moving abroad does not constitute any legal basis for prematurely terminating a mobile contract.

You can check via "Mein Vodafone" if the contract cancellation has been booked in for the regular date at the end of your 24 months contract period though.

[Boris]

Hello @Anuree,

i can have a look at your issue if you send me your mobile number and password via PN.

regards

Boris