Taken Advantage Of

[Chrismyers1]

Hello,

I am a vodafone DE customer and have a cell phone line with two participants. myself and my wife. I went to vodafone to add a service to my contract and come to find out they added several items that were not disclosed, and they also sent me 2 ipads that I need to pay for. I was taken advantage of because of the language barrier between german and english. At tihs point I do not know what to do, my contract now has 7 participants on it, and things that I did not order. My local vodafone store refuses to help and never lets me talk to a manager. 

If this doesn't get sorted out I will go to the local authorities. 

Any advice would help 

[HeikeF]

Hi Chrismyers1, 

first I like to welcome you here in the Vodafone Community. 

I´m very sorry to read that something must have gone wrong at the Vodafone shop.

Please write a PN with your telefophone number, the password and the link of this thread here. 

Regards

Heike