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Premature mobile contract termination - moving abroad

kostas88
Smart-Analyzer

Hello,

 

I have a two year mobile contract with Vodafone (started on 16.10.2020). Unfortunately, due to serious work and family reasons, I must urgently leave Germany by 15th of May the latest.

Could you please inform me about the next steps regarding my premature contract termination?

Also, will there be a premature termination fee applied? What will that be?

 

Thank you in advance and I am looking forward to hearing from you.

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3 Antworten 3
Su
Moderatorin
Moderatorin

Hey kostas88,

 

normally you can use your mobile contract also out of Germany.

 

Where will you move to?

And have you get a mobile phone by Vodafone?

 

Greetz

Su



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kostas88
Smart-Analyzer

Hi Su,

 

Thank you for your reply!

I will be moving to the US, however, I do not wish to continue my Vodafone mobile contract there since I already have one from a different company.

I did not get a mobile phone by Vodafone, just the mobile contract.

Could you please inform me how I can prematurely terminate my contract? Where do I address my request for cancellation? What documents do I have to provide? And will there be a premature cancellation fee applied?

 

Thank you!

 

Best,

Kostas

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Su
Moderatorin
Moderatorin

Hi Kostas,

 

surely I will have a look at what we can offer you.

 

Please DM me including your mobile phone number and your customer password (Kundenkennwort).

 

Thanks!

Su



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