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Please replace the defective mobile which I bought with new mobile contract to a new mobile phone.
junghun
Youngster
Youngster

https://goo.gl/maps/YfyB3Yok1T3YxNjJ6

 

Actually after I had bought a new iPhone with a new mobile contract there,

I found out a fine crack inside of the screen not on the screen when I tried to put a protective film on the screen at home.

 

And after two days(last Saturday) I went to the shop again and I explained the problem.

So I asked to shop manager to replace to a new iPhone.

Because the fine crack was not a normal scratch on the screen by user.

Actually there is no any scratch on the screen.

 

But the manager said that I had to prove that the fine crack inside of the screen was not from me.

And he said there was no functional problem with iPhone so that was my problem.

He also said I had to ask to apple shop which was next to the Vodafone shop to replace to a new iPhone.

But it did not make sense.

 

Eventually he said he could never replace to a new iPhone.

 

So I went to Apple shop and I explained what I encountered problem.

They checked the fine crack. And they said it was impossible to be happened by user because there was no scratch on the screen.

So they said that they could definitely replace to a new iPhone if I had bought that in the Apple shop.

1 Antwort 1
MarvinRo
Highspeed-Klicker
Highspeed-Klicker

Hello @junghun,

 

sorry for what has happened to you.

 

Since it was an in store purchase, we're in a pinch here.

Please go back to the shop, explain everything again and tell them that the warranty still applies. They are obligated to help you since you purchased it there and not in the Apple store.

 

Please have your reciept of the purchase with you.

 

Kind regards

 

Marvin

#Stayhome & #BleibGesund