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Partner card SIM does not have 4G and I cant access the account
apmagalhaes
Smart-Analyzer

Dear vodafone,

 

I received a partner card and a new iPhone but the SIM card is not working correctly.

It can call but there is no 4G or 5G. Other SIMs in the same iPhone has it.

 

Also, I can associate the account to my main account, my customer password from the main account does not work and if I try to add the account it says that the account is already associated but I can access the data.

 

I can only login on the new account via app with SMS code login but without the customer password I cant see my data

 

Can you help me?

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1 Antwort 1
MichaM
Moderator

Hi @apmagalhaes,

 

I'm sorry about this issue.

 

To amend, you can write to vod.af/kontakt

 

There, you will be serviced by an English speaking agent.

 

Have a nice Sunday afternoon Smiley (fröhlich)

 

Regards

Micha

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