Moving from CallYa prepaid to Vodafone Red Contract

[StanPolishchuk]

Hello,

I have two prepaid CallYa numbers (for me and my wife) which we've been using for half a year. Now I decided to move to Vodafone Red Contract, and ordered new sim-card online, stating that I can move my old number with me, and connect my wife's number as a partner card.

Unfortunately, I can't figure out how to transfer my number to the contract, and how to order partner card keeping the old number as well.

Plus I realized that I don't know my prepaid Kundenkennwort for both numbers

[StanPolishchuk]

Can someone please help me with moving my old phone number to the contract, and also retrieve my prepaid Kundenkennwort

Thanks in advance

[Mav1976]

Hi @StanPolishchuk,

Moving from CallYa to an postpaid contract is only possible like described in following link: https://www.vodafone.de/hilfe/prepaid/aus-callya-wechseln.html#wann-und-wie-wechsle-ich-aus-callya-i...

You chose the wrong way. It's not possible to transfer a CallYa number to another contract within Vodafone.

[Mav1976]

Regarding the customer password fill out the form (InfoDok 265).
https://www.vodafone.de/infofaxe/265.pdf

You should get a SMS within 3-4 days.

[StanPolishchuk]

Hi @Mav1976 , Thank you for your response, 

Is that mean that it is not possible to transfer my phone number to the contract anymore?

Whether it is possible to transfer my second number as a partner number to the contract the same way as you described above?

[Mav1976]

Yes @StanPolishchuk, it isn't possible about this way you thought.

The only way is to revoke the contracts and order the contract about the way (have a look at the web link I set) again.

I found a thread (only in German) who describes the change CallYa to postpaid incl. partner contract. So I guess you have to took over your woman's CallYa to your name first.
https://forum.vodafone.de/t5/Mobilfunk/Rufnummer-Mitnahme-bei-der-Partnerkarte/m-p/1884446#M205682