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TV: Ausfall TV-Sender Heimatkanal über Sky-Geräte
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 29.01.2019 19:51 - zuletzt bearbeitet am 31.01.2019 07:56 von Su
Hello,
I moved to Germany from Canada in October of 2017 for a work assignment. At that time I entered into a contract (2-years) with Vodafone for Mobile Phone service. My work assignment in Germany ended earlier than expected, and I moved back to Canada in November of 2018. Prior to leaving, I completed the contract cancellation form and mailed this to Vodafone. I also included a letter in which indicated that I was moving back to Canada and would be closing my German bank account. In addition, I included my German de-registration papers as well as a letter from my employer confirming I was leaving Germany. I was able to cancel my Kabel Internet without any issues, but I am not sure why the Mobile contract is different.
I recieved an e-mail from Vodafone in December of 2018 stating the following:
***
If I read this correctly, Vodafone is stating that my contract will end on November 19, 2019 which is the end date of the 2-year contract I originally signed. I spoke to a Vodafone rep over the phone before I left and she mentioned that since I was moving back to Canada, I should be able to cancel this contract sooner by paying a penalty of 2 months or something to that effect, considering I cannot use Vodafone services in Canada. I would like to immediately terminate my contract so that I can close my German bank account as I am still being charged every month for these services.
Can someone from Vodafone please help me with this issue? If I have to pay a larger penalty I would like to do that right away so that I can close my bank account.
Thank you.
Edit: s. Forenregeln
am 31.01.2019 07:59
Hi zooter39,
maybe I´ve overlooked it > did you get a mobile phone with your contract in October 2017?
And if your bank accounts still runs, are all bills paid?
Greetz
Su
am 01.02.2019 15:03
am 02.02.2019 14:53
Hey zooter39,
thank you.
Have you got just the tariff with contract - SIMonly - or with a mobile phone?
Happy weekend
Su
am 03.02.2019 00:33
am 04.02.2019 07:23
Hi zooter39,
that´s fine, thank you.
Please send a PN > just click on my name following "Diesem Benutzer eine Private Nachricht senden".
I need your mobile phone number, your password "Kundenkennwort" and your "Abmeldebestätigung".
Thanks
Su
am 04.02.2019 21:20
Hi Su,
I have sent you two PM's with the requested information.
Thanks.
am 07.02.2019 07:14
Hi zooter39,
I´ll check this and answer.
Greetz
Su