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[English] My Handy is not working after billing problem

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Hello 

 

My phone has been cut off due to an unpaid bill. The bill is now paid, could you please help to get my phone working again? 

 

I also have a question about the Billing. I have a Dauerauftrag set up for automatic payment. Vodafone took the money for the above bill but then put the money back in my account several days later. Then I got a letter to say I had not paid the bill. Are you able to check if there is a problem with the Dauerauftrag? 

 

Many thanks

 

Edit @Kitorama80 : please choose the right board - moved from "Internet, Telefon & TV über Kabel"

Moderator

Re: [English] My Handy is not working after billing problem

Hi Kitorama80,

if we could not debit the money because the account was not sufficiently covered, it comes to the situation depicted.

Send me a PM with the customer number and your customer password. I'll take a look at it.

Best regards

Der-Peter

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