Device not received but money deducted from account

[anonymsav]

 I ordered a phone with contract through a call. My name was spelled wrong so I did not get the device. I called again and they suggested me to order again. I did that but the shipment status has not changed since a week. However, some money was deducted from my bank account.

I tried to call customer service but was not able to clarify the situation as I am not a prolific german speaker. Can anyone help me with this? I thank you in advance!

[HeikeF]

Hi anonymsav,

we like to help you here with this.

Would you pleas send us a PN with yout customer-ID, the password and the link of that therad here?

Thx a lot and best regards

Heike

[anonymsav]

Hey Heike,I wrote you a PN but did not get a reply