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Contract ending
AndrewWhyte
Daten-Fan

Hello, 

 

Appologies for my lack of German. I signed up for a mobile phone - two year contract in late 2019 (December I think but I can't remember for sure). 
 
Can someone please help me to ensure that this contract is cancelled at the end of its original period as I don't want it to roll over to a new fixed period automatically. I am definitely not in need of this service and do not want to be liable to pay. 

Please let me know which details I need to provide you to facilitate this. 

Thanks 

 

Andrew

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1 Antwort 1
HeikeF
Moderatorin

Hi AndrewWhyte,

 

thank you for your message. Smiley (fröhlich)

 

We are also happy to help you here in English.

 

Andrew, in order for us to cancel the contract, we need your notice 3 months before the 24 months are around.

 

But let's have a concrete look. Please send a PN with your phone number, the customer password and the link to your post here.

 

Best regards

 

Heike



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