Contract cancelation (moving abroad to South America)

[TatianaCH]

I currently have a GigaCube and Mobile contract with Vodafone for more thant a Year, but I moving abroad this month and need to cancell it as soon as possible, I went to a store but they said that I need to send a letter to Vodafone explaning the situation, I did that but never received and asnwer and now my time in Germany is almost over. Whant can I do, my contract ends next year in march but I don't want to pay for a service that I will not use. 

Thanks in advance for the help.

Best,
Tatiana

Edit @TatianaCH: Moved to the correct board. BR, DanyG

[Su]

Hi Tatiana,

you wrote, you sent a letter to Vodafone.

When did you do?

Greetz

Su

[TatianaCH]

Hi! Thanks for the answer.

Never receive an answer back, I already did my Anmeldung unregistration (waiting for the confirmation letter) , but I need to cancel the contract ASAP because I'm about to leave the country next week.

Thanks in advance. @Su 

Best,
Tatiana

[Su]

Hi @TatianaCH,

I´ll check your request.

Please send a PM including your mobile phone number and your customer password > directly to me.

And pls: where will you move to?

KR

Su

[TatianaCH]

Hey @Su thank you so much for your answer, I really apreciated your help. I tried to send you a PM but I do not know how...could you please explain how can I do it?

Thank you in advance. 

[Mav1976]

Hi @TatianaCH,

It seems that @Su is not available at the moment because the PM is deactivated.
Please be patient till she will available again. 🙂

[TatianaCH]

Hi  @Mav1976 

Thanks for the repply, I want to wait for  @Su  Then, I really need the help because I'm leaving this week. 

Thanks in advance.

Best,
Tatiana

[DanyG]

Hi TatianaCH,

Su is on holiday until the end of the month. So you can send a private message to me instead.

Please note, that there is no special cancellation right for mobile products. I'll see what is possible for you.

BR,

Dany

[TatianaCH]

Hi @DanyG ,

Thanks for the repply, I just sent you a PM. 

Best,
Tatiana

[TatianaCH]

Hi  @DanyG ,

Hope all goes well! Just wanted to know if you receive my private message; as you said I sent you to my problem. Can you please help me? I'm not ready to spend any money on this service.

Thanks in advance.

best,
Tatiana