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Contract Termination due to leaving Germany
SashaM
Daten-Fan

Hi!

 

I had to leave Germany permanently due to unforeseen circumstances - my father has cancer.

 

I left Germany, deregistered.

Created a special termination request with attached deregister form.

It's been couple of weeks and no response. 

 

So I already paid for contract again. Despite being abroad and not using the phone at all.

 

I just need that money for my father.

 

Whom can I contact to make it a little bit faster? So I wouldn't pay for next month?

 

Thanks for any help.

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3 Antworten 3
Jens-K
Moderator

Hi SashaM,

 

I'm sorry to hear that.

 

Where did you send the termination to and do you use a phone from us? How long has the contract been running?

 

Regards,

Jens



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SashaM
Daten-Fan

Hi @Jens-K 

 

Thanks for the answer! 

 

I used contract termination form in MeinVodafone. Here's  Id: xxxx.

Contract has been running since July, I think. Unfortunately, I have lived in Germany for less than 4 months - June - September. 

I tried to call from my home country, but had some complications... I had only 2 months of German language studying so I cannot follow the robot Smiley (traurig) I am sorry for this. 

 

Best regards,

Sasha.

 

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HeikeF
Moderatorin

Hi Sasha,

 

we like to help you here.

 

For that please send us a PN  with your mobile number, the password and the link of this thread here.

 

Thx a lot and best regards

 

Heike



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