Hello, I've been working in Germany for a couple of months and I signed a contract for a mobile phone, but my wife had a car accident in the country where I come from so I had to leave my job in Germany and leave Germany immediately.
Now about the contract, when I signed my contract at the Vodafone Center Munich, I asked the employee couple of questions and one of them was, If am able to close my contract and what gives me the right to do it. The employee told me that i can cancel my contract without any charge if I have to leave Germany. So when I was about to leave Germany, I went to the "Vodafone Shop M-PEP" and explained my situation to the employee that was working there, he asked me to deliver "Abmeldung" document, so I went back to get the document and the next day I came back to deliver the document, and he told me that my contract will be closed soon, and I'm going to be notified via email.
However my contract was never closed and I never received any email, I was paying all my bills, and they just keep coming while I'm not using any of the vodafone services and I'm just paying for nothing, I'd like my contract to be closed as soon as possible and I'm asking for an employee or someone that's in charge to assist me as soon as possible, please.
Thank you in advance!
