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Charged with Mobiles Bezahlen but no participants added
FelipeUmpierre
Netzwerkforscher

I received my statement this month and I saw that I was charged for Mobiles Bezahlen, I searched online to see what is was and how to disable it, since I didn't want it since the beginning. It turns out, I cannot deactivate, since I don't have any participants added.

 

Screenshot 2021-12-02 at 18.45.10.png

How can I avoid being charged every single month for something that I don't want and didn't enable?

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2 Antworten 2
HeikeF
Moderatorin

Hi FelipeUmpierre,

 

for using MeinVodafone please add your contracts. For mobile your can do it here with your customer-ID and the password you´ve fixed by starting the contract: https://www.vodafone.de/meinvodafone/account/registrierung/mobilvertrag

 

Then you can stop the charges for Mobiles Bezahlen there.

 

Or you can contact us via PN  with your mobilenumber, the password and the link to that thread here.

 

Have a nice sunday

 

Heike



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FelipeUmpierre
Netzwerkforscher

Hello HeikeF,

 

Thank you for your reply and the how-to. I notice that my main account has multiple contracts, maybe that is why I wasn't able to deactivate earlier. Once I followed your link and the steps, I created a new account just with my phone number in it.

 

Best regards,

Felipe

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