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Bad customer experience

Customersupport
Smart-Analyzer

Dear all, since 4 months I am asking Vodafone to correct the wrong charges for my mobile phone which are different to the agreement I did end of August 2020, while I was still a Telekom client.  And now in January I see a double charge!!! Unacceptable. My agreement was that my contract would have started in December 2020, even if I signed end of August 2020. You tricked me bad. Please align with your Filiale in Köln dürener str. because I have visited them 4 times and they always say , yes it is in the process....few minutes ago I called your  hotline and they advised me to go with the police in the shop...are we getting nuts or not...

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4 Antworten 4
Boris
Moderator

Hello @Customersupport,

 

i think there´s no reason to get nuts or the police. Smiley (zwinkernd)

 

Can you please send me a PN with your mobile number and customer password.

 

regards

Boris



Netz-Assistent How To Hilfe !

Bewertet hilfreiche Beiträge mit Likes und Sternen!
Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
#bleibtgesund

(1)
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Customersupport
Smart-Analyzer

Hi Boris. Thanks for following up. Actually I am dealing with it his WhatsApp Vodafone support. Thankfully. LG

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Andre
Moderator

Hey Customersupport,

Could my colleages from whatsapp solve the issue?

Then I'd like to close this thread.

Cheers,
Andre

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Customersupport
Smart-Analyzer

Hi Andre

they are working on that.

thanks

 

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