TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
am 20.10.2019 16:09 - zuletzt bearbeitet am 20.10.2019 16:28 von BerndD
Hello my phone number is xxx,
And I activated a option MinutenPaket EU 120 for 5 euro monthly but when I try to call in Europe is say that I have to speak with customers service, is there a problem or what.
Thank you and have a nice day
EDIT: phone-number removed for privacy reasons. BerndD, Mod.
Gelöst! Gehe zu Lösung.
21.10.2019 18:52 - bearbeitet 21.10.2019 18:54
Hi Gabriel2,
I will check this for you if you send me a private message with phone number, customer ID and link to your thread here.
Kind regards
Heike
am 20.10.2019 18:14
The question is: What exactly do you want to do?
A) Are you abroad/roaming and try to make calls to Germany and/or other countries in the EU?
-or-
B) Are you in Germany and try to make calls to EU countries?
As far as I know, the "EU Minutenpaket 120" is only an option for scenario B) that allows you to call EU countries from Germany for a fixed price - it's NOT designed for calls from abroad/roaming in scenario A)!
am 21.10.2019 13:56
Scenario B
21.10.2019 18:52 - bearbeitet 21.10.2019 18:54
Hi Gabriel2,
I will check this for you if you send me a private message with phone number, customer ID and link to your thread here.
Kind regards
Heike
23.10.2019 16:36 - bearbeitet 23.10.2019 16:37
Hi Gabriel2,
thx for marking this thread as "solved"
Now it´s closed.
Kind regards
Heike