can't connect my newly purchased device with contract to the cellular network

[mosijava]

Hey,
I ordered a Samsung 22+ three days ago, which was delivered yesterday. But my eSim is not working as I haven't got 'Meine SIM-Karte' section in my Vodafone app. in the product section, I can only find my Vodafone cable max 1000 fr my home internet, nothing more.
Any help for my next move will be appreciated.
Thanks

[nibru]

Hello @mosijava,

did you use your eSIM with another cellphone before? And if, did you remove it from the other phone?

Kins regards,

nibru

[mosijava]

Hello @nibru 
Both cellphone and eSIM are new.
I ordered it last week, and ever since I got the phone, I can't connect it to the cellular network.
My eSIM is not activated yet.
I want to activate it, and I want to follow the steps mentioned here.
But the problem is when I open MeinVodafone, I can't find Meine SIM-Karte.
There is only a Home Internet section there, nothing more.

[Gr3g · Accepted solution]

Follow the steps linked below to add your customer account to your MeinVodafone-portal. After you've done this successfully, you can also download your eSIM -profile.

https://www.vodafone.de/hilfe/meinvodafone/meinvodafone-nutzen.html#wie-fuumlge-ich-vertraumlge-zu-m...

[nibru]

Hello @mosijava,

does it work now?

Kind regards,

nibru