update:
1. I did more digging on my Vodafone web account and found a link where I could send my inquiries.
a) Sent an inquiry on terminating my mobile contract (July 10/18)
b) Sent an inquiry about canceling my Internet service via (July 10/18)
2. A few days have passed and no answer. I decided to call Vodafone (July 12/18).
a) I called 0800-172-1212 (if you want to get an English speaker say "operator") and talk to a representative about my mobile contract. He said I needed to send a letter to 40875 Ratingen with my account information. I asked him multiple times if I need a prove of me leaving Germany. He assured me they only need a letter from me. Then the representative put me in touch with a person who could talk about canceling my internet service.
b) Another representative called me back within a minute. The same information that I need to send a letter with a termination reason and no de-registration letter.
3. I sent two separate letters for Mobile Contract Termination and Internet Service Termination on July 13/18, stating my name, my contract info, customer number, date of cancellation, and a termination reason.
4. July 16/18, I finally get a response to my inquiry (Internet service termination) that I posted via my Vodafone web account. I got a PDF document, saying that Vodafone aknowledges my termination request. Please send your equpment to this address if you do not want to be charged. A rough translation:
"We point out that a proper termination is possible only at the end of the agreed contract period. If you wish to cancel at an earlier date, we will usually fulfill this request accordingly.
In this case, we reserve the right to charge a compensation payment if the technical requirements for the Vodafone service at your new location are met. The expected compensation payment is made up of the contractual residual maturity in months multiplied by the monthly basic fee less a discounting factor.
The compensation payment is listed on the final invoice.
You would like to take your connection to a new provider? Then please contact him early. He must commission the provider change with us. Detailed information can be found on www.vodafone.de/hilfe/anbieterwechsel.
* You will receive at least one invoice after the end of the contract, with which we settle the services until the termination date.
* On the last page "All important data at a glance", we have listed your number (s) from which you can no longer make or call from 01.08.2018.
* Please send us your booking within 14 days after the termination date. Otherwise you have to pay for the device. "
So at least I got some clarification on where to send the equipment !!!
5. July 17/18, I finally get a response to my inquiry (mobile contract termination) and it says the following:
"thank you for your e-mail. Please excuse my late reply.
I regret to hear that you want to end your subscription to our services.
Your contract lasts for a minimum of 24 months and includes a period of notice of three months before the end of the second year. If not cancelled in time, your subscription will be extended for one more year.
Therefore the next regular cancellation date for your number _____ is May 21 2019.
If you intend to terminate your contract earlier, please provide your deregistration or a comparable document which proves that you will leave Germany.
Please note that the fact that you will leave Germany is not necessarily a reason for a premature termination of your contract, as you can use the Vodafone-services worldwide.
Please also note that a compensation payment will be charged in case of a premature cancellation.
If a customer wishes the untimely ending of the contract, Vodafone suffers a financial damage for which we calculate a compensatory payment as follows: The monthly basic fee as well as the package price, from the point of termination up to the regular end of the contract term. We will deduct Euro 1 per monthly invoice for minor administration expenses and have taken the deduction of unaccrued interest p.a. into consideration. To effectively cancel your subscription, please reply to this mail including the following infos:
a. the phone number(s) to be cancelled
b. your cancellation request along with your full name (first name and family name) - please note that only the contracting party can cancel the subscription
c. your residential address
(d). deregistration, future residential address and requested cancellation date (only if premature cancellation is intended)
For protecting your personal data, e.g. your customer password, simply contact us using the online site
https://www.vodafone.de/kontakt.html Your data will be sent via a secure connection.
Simply fill it out, sign it and send it to:
Vodafone D2 GmbH
40875 Ratingen
Germany
or via fax: +49 2102 986575"
I am following up with Vodafone, on how much in penalties I have to pay them for an early terminatation of my Internet and Mobile contract. I pay for both services 100 euros a month and both of the contracts expire next year in April/May. Will I end up paying 900 euros? HAHAHA This has been an upsetting and stressful communication/experience. What do people do in their lives do they wait for their Internet and Mobile contract expiration before they move anywhere? HAHA I lived in Canada, USA, and Netherlands, and I didn't pay an early cancellation fee because I left the country. Maybe I am just not getting the right information or reading it wrong.
Next step for me: De-register in KVR, send this letter via fax to Vodafone, and then jump from the bridge HAHAHA or open my own Telecom company.
