hallo! sprechen sie englisch bitte? need help with meinvodafone app

[Nalaigh]

hallo,

i tried to register my mobile account with meinvodafone, but was locked out. for some reason, my customer password is not working when i type it in. i have confirmed the password over the phone but i do not know why it does not work in the app. any help would be appreciated. danke schoen!

[MichaM]

Hi Nalaigh,

so, this is about using the app MeinVodafone on your cellphone, right?

Did you try logging in on a Wifi connection?

Please try register using the mobile network connection, instead.

This way, your number will be verified automatically in the app.

Does this help?

Best regards

Micha

[Nalaigh]

ja! danke schoen

i have another question for you. i've canceled my contract online, and it is set to terminate 2020 FEB. I would like to use call-ya digital (no contract) afterwards. How would I go about doing this without having a lag time without service? What I mean is, after my contract is terminated, is there a way for me to use the call ya right away with the same phone number?

[Grautvornix]

Hi @Nalaigh,

I can take care of that and deposit the change to CallYa Digital in your customer Account.

Please send me a PN with your mobile phone Number and the topic.

Thank you very much 🙂

Best Regards

Grautvornix

[Nalaigh]

I've sent you a couple of private messages. Danke schoen!