Slow connection between 9pm to midnight

[darvishzadeh]

I recently moved to Germany and this is my first time getting cable internet. It's horrifyingly slow during nights. I basically CAN NOT STREAM 16 0p !!! This is ridiculously slow!

1 person speaking English, she has said that there's going to be an installation on the way. Speed ​​has not gotten better whatsoever, some nights are even worse than others. I am very disappointed with the service.

[Jens]

Hello darvishzadeh,

can you tell me, what cablerouter you use? And it's all day long?

Did you use also a wifi or ethernet connection?

Regards

Jens

[darvishzadeh]

It looks like to be Sagemcom FAST5460. taken from https://kabel.vodafone.de/hilfe_und_service/geraete/wlan_kabelrouter

All day? No. Streaming live video becomes high quality almost the rest of the day, occasional bumps, the main issue is only around 21:00 to 00:00 (3 hours).

I tend to use 5GHz wifi connection. My laptop and mobile phone don't have ethernet port. I can't cable my entire house for everyone to use internet.

Also another issue with modem: I have tried separating USSID of 2.4GHz and 5GHz, but the 5GHz sometimes goes off completely and I have to reset the modem to get it back. Resetting modem takes a long time and this process is obnoxious.

I'll take DSL if it provides a stable connection.

[Jens]

Hello darvishzadeh,

thanks for your  detailed answer.

Let me know your personal data (customer number and name) in a pm. Then I can control time in the evening.

If you use the 5GHz wifi, what distance did you have to the cablerouter? Sometimes it's better to use a repeater.

Regards

Jens

[Jens]

Hello darvishzadeh,

thanks for your pm.

I can see, that the bandwidth is low in the evening and i create a ticket for you.

The colleagues work on that and hope to finish it until July.

Regards

Jens

[darvishzadeh]

Okay, thanks. Although that sounds quite familiar 😅

I was told the same last month in April that it'll get resolved by middle of May.

Now we wait for July. July comes, I will be told that it'll get fixed by September.

Vicious cycle. Where do you think customer dissatisfaction comes from? 😕

[Wallace · Accepted solution]

HI darvishzadeh,

Part of the work has already been completed, so the bandwidth in the evening should no longer fall sharply.

Regards

Wallace

[darvishzadeh]

Hey Wallace and Jens,

True; I had to track it for few days, seems a lot better.

Thanks for your responses.

Sonny

[Claudia]

Hello Sonny,

sounds good :). Is it okay if I close your thread then?

Kind regards

Claudia

[darvishzadeh]

Hey,

Sure feel free to do so!

Cheers

Sonny