Kundenummer ungültig

[Darren]

I took over a Kabel Deutschland contract. I would like to activate a MeinKabel account but I cannot have an activation code sent to me by email. The error message is "This is not a valid customer number. Please check your entry!". The customer number is definitely correct. Can you help me?

[Tina]

Hello Darren,

I think I can help you with that. Send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

[Darren]

Danke Tina. Ich habe es geschickt.

[Tina · Accepted solution]

Hello Darren,

I have sent a new activation code to your e-mail address. Keep an eye on your letterbox (including your spam folder) for the next 30 minutes.

Best regards

Tina