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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
19.09.2021 16:37 - bearbeitet 19.09.2021 16:37
Hello Everyone,
My name is Mauricio, I am a new customer whom recently contracted an internet service on a Vodafone booth in Aachen, I received my router on Friday 17/09.
A few days ago, I received an e-mail asking me to confirm my email address associated to my MeinVodafone Account. Sadly, it seems that my birthday date was entered wrongly, which means that I could not confirm my email account. I need help correcting the stored birthdate and also to gain access to the account.
Since my german is not good enough, I could not call the Vodafone Hotline to request support, so I had to make an additional account (this one) to ask for help here in the community. If any Vodafone support member could contactme to correct this issue I would be really thankful. I can't provide additional personal information here since this is a public forum, but I will gladly do it to whomever contacts me from Vodafone.
I am looking forward to your answer, Thank you.
Regards,
Mauricio.
am 28.09.2021 17:32
Hi Mc93,
I am very sorry for my late feedback.
I have just read your request carefully. In order to be able to change your date of birth, we need a copy of your identity card (both sides). Please send it by e-mail (with customer number, name, address and federal state) to: kundenservice@unitymedia.de.
Kind regards
R4mona