Delete old account or something

[Gelöschter User]

I am sorry I only speak English.

I have the same problem as this:

The same problem

I need somebody to help me to delete the old community account or connect the old community account to my MeinVodafone then delete this temporary account.

Can anybody help me?

[Seb4sti4n]

Hello bby,

please LogIn with your the accountyou want to cancel and look here. You could't merge the accounts.

Then you go on the button Konto schließen. After that your account is deleted complete.

Best Regards

Sebastian

[Gelöschter User]

Hi, Sebastian,

Thank you for your reply.

Of course, I can delete this account "bby".

But I have an old account. I can not log in or delete the old account, but I receive messages of the old account every day. 

Can you help me to connect my old community account to my MeinVodafone account? They have the same email address.

What I need you to help me:

Delete account "bby" (or I can do it myself) -->  connect my old account to my MeinVodafone account

Or

Delete my old account

I hope I have described my problem clearly.

Best,

bby

[Seb4sti4n]

Hello bby,

I can't cancel the account for you.

Do you already click on Zugangsdaten vergessen (forgotten access data)?

Best Regards

Sebastian

[Gelöschter User]

Hi, Sebastian,

I didn't do that.

[Gelöschter User]

Hi Sebastian,

We need to clarify "MeinVodafone" account or  "community" account. 

[Seb4sti4n]

Hello bby,

please look at my link. An other option I can't give you. Sorry!

Best Regards

Sebastian

[Gelöschter User]

Hi, Sebastian,

I checked the link. It is the link to reset the password of MeinVodafone account.

But the problem is:

I have one "MeinVodafone" account, and I know the password of it.

I have two "Community" account, an old one and this one (bby).

I receive messages about my old "Community" account every day, but I can not delete the old "Community" account.

The old "Community" account has the same email address with my "MeinVodafone"

So I have to set another email address for this "Community" account

The reason is I didn't close my old "Community" account when I delete my old "MeinVodafone" account.

When I registered a new "MeinVodafone" account, I have no access to my old "Community" account which is linked to my old "MeinVodafone" account but has the same email address.

I hope I described my problem clearly.

What I need:

Delete my old "Community" account, then I can set the email address to this account

Or

Delete this "Community" account and link the old "Community" account to my "MeinVodafone" account, then I can use my old "Community" account.

I think I have a similar problem with the following link, please check it.

https://forum.vodafone.de/t5/MeinVodafone-MeinKabel-E-Mail/Alten-Account-l%C3%B6schen-oder-so/m-p/18...

Please, please, please.

bby

[Seb4sti4n · Accepted solution]

Hello bby,

I will check this with @WolfgangF. Please send me a private message with the two accounts and mail accounts.

Best Regards

Sebastian

[Gelöschter User]

Hi, Sebastian,

The problem was solved. Thank you so much.

Can you mark the topic as "solved"? I can not do that now.