Hello all,
Vodafone provides the worst customer service I have ever faced. I have been with vodafone for more than 4 years as a CallYa customer, recently changed to a contract based customer. I used my mobile to make in app purchases and I have been doing that all these years. I did the same last week and vodafone just straight out blocked my number. I am not able to make phone calls or use the internet. This is outrageous how a customer gets treated and just stranded out with no connection. Funny part is, when i try to call someone it asks me to contact vodfone customer care, and guess what it gives me the same response when i try to call these people on 08001721212.
Finally, I manage to connect to my home wifi (which is also with vodafone unfortunately), use the app and get connected to the call with a person using the BOT. The person told me I have outstanding payments which I have to clear before I get my connection back. But, with my new account, my IBAN is secured and so the payments are deducted automatically by vodafone when a bill is raised. In this case Vodafone did not raise a bill and it did not get paid. But the guy on the call talks to me as if I am the defaulter when cleraly it was their mistake not raising a bill and claiming it. And now I am still left stranded with no proper answer as to when I get my connection back. Even after paying, no proper response. Highly unprofessional and unfriendly customer service !
