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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 17.02.2020 11:18 - zuletzt bearbeitet am 20.02.2020 07:54 von Der-Peter
Hello Vodafone Moderators,
In October I sent a letter to Vodafone GmbH to cancellation my GIGA CUBE Flex account for January.
Surprisingly they have extended the contact for another year. This is ridiculuous since i have a 24.19 Euros credit in my account and cannot get the money back unless the contract is cancelled.
What kind of a crappy rule is this by Vodafone? Why can't you just refund me back the money?
XXXX(Edit2)
am 20.02.2020 07:54
Hi krupeshved,
if the cancellation has not been received in time and the contract has been automatically extended, it is clear that the calculation will continue Accordingly, there will be no payout, as there are still invoices with which the credit is offset.
Have you received a cancellation confirmation?
Do you have an official proof that the cancellation was received in time?
Best regards
Der-Peter
am 10.03.2020 12:40
Hello
I am de-registered from Germany. Will that be ok to cancel the contract and receive my credit?
Regards,
Krupesh
am 19.03.2020 14:34
Hi krupeshved,
moving abroad is not a reason for early termination. The GigaCube has to be cancelled regularly.
Please send me a PN with the phone number (or customer number) and the customer password. I will have a closer look at it fir you.
Best regards
Der-Peter