LTE

Never received welcome documents - can't manage LTE contract online
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Smart-Analyzer

Hello guys,

 

I have a 4G LTE Gigacube contract that I started in 2018.10.23.

I collected it from my local shop and have been using it since.

 

I never (via email or otherwise) received any welcome documents so i can not manage it online.

Addtionally i might have ot leave germany soon due to a family emergency - how can i cancel in this case, and do i need to return the gigacube LTE modem?

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4 Antworten 4
Smart-Analyzer

Derp - messed up my last question.

 

Do i need to return the LTE modem when i leave ?

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Moderator

Hi Jameswberlin,

 

thank you for the request. Let me get this straight, the other issues are settled?

 

Our gigacube is not a rental device.  So you can keep it after the end of the contract.

 

Best regards

Der-Peter

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Smart-Analyzer

Thanks - so my only question now - if i don't have online access and i have to leave germany - how do i cancel the LTE contract ? 

Can i send a letter with my anmeldung? if so, to which address ?


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Moderator

Hi Jameswberlin,

 

please send me a PN with the following information

*  Your customernumber and customer password.

* The records of the move abroad, too. If you already have them.

* If not sent yet, send me the cancellation request.

 

I'll take a closer look at the topic and see what you can do best next.

 

Best regards

Der-Peter

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen