Greetings. I cancelled my Gigacube contract and it was scheduled for termination on 24.06.2021. On 23.06.2021 I received an E-mail from Vodafone that says "Call us on 0800 505 44 76 and we will give you a great offer." and so I called and I received an amazing offer to extend the contract, so I accepted the terms on the phone and I said "Einverstanden" when the employee was reading. I kept testing my Gigacube to see if my new internet contract is effective, but without success. Then on 07.07.2021 I called the above mentioned number again and I asked "What happened to my special offer? You promised me" and the employee said "Your contract ended and was not extended. you have no contract with us". I was surprised!! What happened then? Where is my offer? Why was I promised an offer only to receive nothing? I said "Einverstanden" on the phone to give consent to the new offer and nothing happened, so what is my consent being used for now? I'd like an explanation. I didn't expect this kind of behavior from a reputable international company like Vodafone. Please inform me by E-mail or by Post.
Name: Huda DXXX
Gigacube telephone number: 017XXXXXXX
Edit: Personal data removed for data security. Please do not post personal data open. Also removed thread to LTE, because it's not a theme of internet via tv cable. Torsten
