Wrong Billing of new contract

[rihby20]

Hi,

I upgraded my old Internet connection to a higher speed in December, but I just received a bill for the month of January from my previous low-speed contract. I was told that my old contract will be cancelled when my new high speed connection will start. But I still have received the bill for the month of January. Could anyone please check and cancel my old connection?

Thanks in advance.

[Torsten]

Have you changed tariffs or booked an additional contract? The old tariff is only ended when you change tariffs. And which federal state are you from?

[rihby20]

Hi,

Thanks for your reply. Yes I moved to a new contract which started from 24.12.2021 but I received the bill for the month of January from my old contract. I live in NRW state. Is it possible to terminate the old contract so that I don't get billed again?

Regards

[Andre]

Hey rihby20,

if you just signed a new contract, without any porting of the phonenumber/cancellation order for the old contract , both may run parallel.

I guess you've switch from dsl to internet via cable?

Cheers,

Andre

[rihby20]

Hi Andre,

I didn't receive any cancellation order when I switched from DSL to high speed cable - I only received a new Wifi modem and contract with the new terms. How do I get the cancellation order for the previous DSL contract?

Regards,

Rihab

[Andre · Accepted solution]

Hey rihby20,

please send me a private message with your dsl customernumber & password. And your new cable customernumber.
I'll have a look into this.

To send me a private message please click on my name/avatar -> then the big red button on the right side "Sende diesem Nutzer eine private Nachricht".

Cheers,
Andre

[Torsten]

Since @rihby20 the correct solution has marked, I'll close here now. If you have any questions or concerns, simply open a new post in the appropriate board.